The Beat app is no longer available following our plan to wind down the business. We would like to say a big thank you for using Beat as your trusted mobility application
during these years. We hope to provide you with additional information on remaining questions on this page depending on your country.
When will the Beat app and online presence be closed? When will the Beat app and online presence be closed? When will the Beat app and online presence be closed? When will the Beat app and online presence be closed? When will the Beat app and online presence be closed?
The following entities operating the BEAT and Viral Code brands in Latin America (namely Beat Ride App, S.A. de C.V., Viral Code, S.A. de C.V., Beat Ride App Colombia SAS,
Viral Code Colombia SAS, Beat Peru S.A., Beat App SAU, Beat Chile SpA, and Viral Code SpA) are part of the FREE NOW Group, which includes all subsidiaries of Intelligent
Apps GmbH, a company established in Germany (Europe). After the winding down of all operations in the five (5) markets, the personal data of the users of the BEAT
application, namely the drivers and the passengers will be transferred to the parent company, Intelligent Apps GmbH (“IntApps”), domiciled in Germany, at Neumühlen 19,
22763, in Hamburg.
IntApps will be the new data controller of the personal data collected from users of the BEAT app. IntApps will process the data in order to (i) respond to official
authority and users’ requests and (ii) store the information in case of legal claims. All personal data will be deleted after three (3) years, with the exception of data
required for tax and / or other financial requirements that will be retained for ten (10) years. For more information regarding your data protection rights and the
applicable law, please visit the Free Now privacy policy available at: https://www.free-now.com/de/agb-datenschutz-cookies/.
If you are a passenger, driver, or an official authority, you can address any data protection related questions or requests via the link here:
https://support.free-now.com/hc/en-gb/requests/new.
Argentina
As you already know, since November 9th, 2022, the Beat app has been non-operational from midnight local time, meaning that it has only been accessible for passengers
and drivers to access information and data but will not allow rides. The app will then close on December 8th, 2022.
I have not submitted my claim yet. How can I do this?
If you have not submitted your claim, you may do so by email: beatqueries@freenow.com .
Please attach in the email all relevant information that you consider relevant to resolve your claim.
I have not gotten my claim resolved by December 8th, 2022. Where can I get support?
If your claim has not been resolved before December 8th, 2022, don't worry! You can send us the following information to the following email address
beatqueries@freenow.com :
a. The date you sent the mail.
b. The content of the claim.
c. The evidence you consider necessary to resolve your case.
d. Any additional information you consider relevant.
How can I access my personal data?
As noted above, IntApps will be the data controller for your personal data. If you are a passenger, driver, or an official authority, you can address any data
protection related questions or requests via the link here: https://support.free-now.com/hc/en-gb/requests/new .
If you have any other questions, suggestions or complaints, please contact us by email: beatqueries@freenow.comChile
The Beat app has remained available for use by both passengers and drivers in Chile, and will remain so until December 8th, 2022. At that point, it will transfer to
being open for passengers and drivers to access information and data, but will not facilitate rides. The app will then close on December 31st, 2022.
I have not submitted my claim yet. How can I do this?
After December 8th, 2022, you can reach us using our email beatqueries@freenow.com in order to make your claim and receive support.
I have not gotten my claim resolved by December 31st, 2022. Where can I get support?
If your request has not yet been resolved, please do not hesitate to contact us by email beatqueries@freenow.com
How can I access my personal data?
As noted above, IntApps will be the data controller for your personal data. If you are a passenger, driver, or an official authority, you can address any data
protection related questions or requests via the link here: https://support.free-now.com/hc/en-gb/requests/new .
In addition, until December 31st, 2022, you can contact one of our agents through the help menu of the application who can help you to obtain a certificate with your
personal data.
Not finding the answers you were looking for, contact us at beatqueries@freenow.comColombia
The Beat app has remained available for use by both passengers and drivers in Colombia, and will remain so until December 8th, 2022. At that point, it will transfer to
being open for passengers and drivers to access information and data, but will not facilitate rides. The app will then close on December 31st, 2022.
I have not submitted my claim yet. How can I do this?
If you have not submitted your claim, you may do so by email: beatqueries@freenow.com .
Please attach in the email all relevant information that you consider relevant to resolve your claim.
I have not gotten my claim resolved by the app closure date of December 31st, 2022. Where can I get support?
If your claim has not been resolved before December 31st, 2022, don't worry! You can send us the following information to the following email address
beatqueries@freenow.com :
a. The date you sent the mail.
b. The content of the claim.
c. The evidence you consider necessary to resolve your case.
d. Any additional information you consider relevant.
How can I access my personal data?
As noted above, IntApps will be the data controller for your personal data. If you are a passenger, driver, or an official authority, you can address any data
protection related questions or requests via the link here: https://support.free-now.com/hc/en-gb/requests/new
If you have any other questions, suggestions or complaints, please contact us by email: beatqueries@freenow.comMexico
As you already know, since November 9th, 2022, the Beat app has been non-operational from midnight local time, meaning that it has only been accessible for passengers
and drivers to access information and data but will not allow rides. The app will then close in Mexico on December 8th, 2022.
I have not submitted my claim yet. How can I do this?
If you have not submitted your claim, you may do so by email: beatqueries@freenow.com .
Please attach in the email all relevant information that you consider relevant to resolve your claim.
I have not gotten my claim resolved by December 8th, 2022. Where can I get support?
If your claim has not been resolved before December 8th, 2022, don't worry! You can send us the following information to the following email address
beatqueries@freenow.com :
a. The date you sent the mail.
b. The content of the claim.
c. The evidence you consider necessary to resolve your case.
d. Any additional information you consider relevant.
How can I access my personal data?
As noted above, IntApps will be the data controller for your personal data. If you are a passenger, driver, or an official authority, you can address any data
protection related questions or requests via the link here: https://support.free-now.com/hc/en-gb/requests/new .
If you have any other questions, suggestions or complaints, please contact us by email: beatqueries@freenow.com .Peru
As you already know, since November 9th, 2022, the Beat app has been non-operational from midnight local time, meaning that it has only been accessible for passengers
and drivers to access information and data but will not allow rides. The app will then close on December 8th, 2022.
I have not submitted my claim yet. How can I do this?
If you have not submitted your claim, you may do so by email: beatqueries@freenow.com .
Please attach in the email all relevant information that you consider relevant to resolve your claim.
I have not gotten my claim resolved by December 8th, 2022. Where can I get support?
If your claim has not been resolved before December 9th, 2022, don't worry! You can send us the following information to the following email address
beatqueries@freenow.com :
a. The date you sent the mail.
b. The content of the claim.
c. The evidence you consider necessary to resolve your case.
d. Any additional information you consider relevant.
How can I access my personal data?
As noted above, IntApps will be the data controller for your personal data. If you are a passenger, driver, or an official authority, you can address any data
protection related questions or requests via the link here: https://support.free-now.com/hc/en-gb/requests/new .
If you have any other questions, suggestions or complaints, please contact us by email: beatqueries@freenow.com